I placed a bag of trash beside my container; why wasn't it picked up?
We do not allow the drivers to get out of the truck to collect extra garbage placed beside the container. The routes are constructed so that the driver has very limited time between stops, this keeps the required number of trucks to a minimum. If we started collecting every extra bag on a route we would never make it to the end of the route. If you can catch the driver while he is there he will be glad to wait while you reload the can for him to empty. If you frequently have more trash than your cart will hold you can request a second cart.

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1. I placed a bag of trash beside my container; why wasn't it picked up?
2. How can I get an additional 95 gallon rollout cart for my residence?
3. How often will my trash be picked up?
4. What time will my curbside trash be collected on my designated day?
5. How do I know which cart belongs to me?
6. There is a dead animal near my home. Can I throw it in the dumpster?
7. I am a new resident, how do I start sanitation services? Will I receive a roll-out cart?
8. Where do I need to put my bulky items for pick up?
9. Who do i contact if my dumpster needs to be repaired?
10. Will you come out to Lake Brownwood to pick up my garbage?
11. Can you pick up items off my porch?
12. Who is responsible for mowing the alley and area between curb and property line?
13. Can I just put all my items in a pile for pick up?
14. How should I place my items for pick up?
15. Are Brush and Bulky items picked up at the same time that my trash container is emptied?
16. I cleand out my storage unit, will you pick up my items left?
17. What is going to happen when my trash pick up date falls on a holiday?
18. What department receives complaints of public nuisance due to trash, open storage, dillapidated buildings, tall grass & excessive vegetation?