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Sanitation

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1. I placed a bag of trash beside my container; why wasn't it picked up?

We do not allow the drivers to get out of the truck to collect extra garbage placed beside the container. The routes are constructed so that the driver has very limited time between stops, this keeps the required number of trucks to a minimum. If we started collecting every extra bag on a route we would never make it to the end of the route. If you can catch the driver while he is there he will be glad to wait while you reload the can for him to empty. If you frequently have more trash than your cart will hold you can request a second cart.

2. How can I get an additional 96 gallon rollout cart for my residence?

If you currently have a roll-out garbage cart that you place curbside for Sanitation department to pick up twice a week. You may request a second cart by calling Utility Billing at (325) 646-9700 (deposit and additional rates apply).

3. How often will my trash be picked up?

The sanitation department collects solid waste once per week for residential alley dumpsters and twice per week for residential roll-out containers. Commercial customers are emptied from 1 to 6 times per week depending on what they are paying for.

4. What time will my curbside trash be collected on my designated day?

Specific times vary, but your garbage must be at the curb at 7:00 a.m. to ensure pick-up. Please leave your cart out until 3:30 p.m. regardless of the time the driver normally picks it up, to allow for back up drivers, vehicle break downs and unforeseen circumstances.

5. How do I know which cart belongs to me?

Every cart has a number on it, which is assigned to your address. If your cart goes missing and you have found one that you believe is yours, please call (325) 643-4200 to get the number for your cart to make sure it is the correct one.  

6. There is a dead animal near my home. Can I throw it in the dumpster?

Deceased Animal Disposal
To dispose of deceased pet or report a dead animal please call Animal Control  at 325-646-2525. To assist with this process please report a specific location or landmark.

The link below will take you to Animal Control's page. 

Animal Control

7. I am a new resident, how do I start sanitation services? Will I receive a roll-out cart?

If you live within Brownwood city limits or its extra territorial jurisdiction you may call the Utility Billing department at (325) 646-9700 to establish new service. The Utility Billing office is located at Brownwood City Hall, 501 Center Ave. 8-5 M-F. To set up new service, you will need a valid Drivers License, renter's agreement or resident information and the deposit for service. Once your request has been verified, a work order will be initiated and if you live in an area that is supplied with blue or green roll-out carts, a new cart along with instructional paperwork should be delivered to your home within a couple of days. If you do not receive a cart check your alley for dumpster access, if there are no dumpster within two houses call sanitation department to check for adequate quantity of dumpsters in the alley or to make sure that a work order was initiated to set a roll-out cart.

8. Where do I need to put my bulky items for pick up?

Items must be left at the curb if you have curbside solid waste pickup. Please do not place them on the ground right next to your dumpster as the driver will not be able to empty your trash can. Items may be placed in the alley ONLY if solid waste is collected from the alley. Please be aware of water or gas meter's when placing your items!

9. Who do i contact if my dumpster needs to be repaired?

Call the Solid Waste (sanitation) Department at 325-643-4200. Office hours are Monday thru Friday from 7:30 a.m. to 4:30 p.m. A voicemail may be left after hours. Please indicate the type of dumpster that needs repair (metal, black plastic, blue or green roll-out cart) and if commercial the name of the business.

10. Will you come out to Lake Brownwood to pick up my garbage?

The Lake Brownwood area is considered outside city limits. Here are a few options for you to try: Refuse collection and disposal services outside Brownwood city limits include: Waste Connections: 1-800-350-3024, Republic Services 1-800-374-4234,
Ace Disposal for large capacity container rental only: 1-325-646-8589

11. Can you pick up items off my porch?

City employees are not permitted to go on private property to collect items for disposal.

12. Who is responsible for mowing the alley and area between curb and property line?

The adjacent property owner is responsible for maintaining these areas.

13. Can I just put all my items in a pile for pick up?

Items to be collected must be segregated according to type; brush, furniture or metals. Mixed piles will not be collected.

14. What is going to happen when my trash pick up date falls on a holiday?

If your trash collection day falls on a holiday, your trash will be picked up that week on another day in order to continue providing convenient service and to avoid trash building up for an additional week. When your trash will be collected depends on the day of the week on which the holiday falls: Link:

2020-2021 Holiday Waste Collection Schedule

15. How should I place my items for pick up?

Waste shall be stacked away from mail boxes, fences, poles, cars, and low hanging wires.

16. Are Brush and Bulky items picked up at the same time that my trash container is emptied?

We have a brush and debris crew that attends to your brush/bulky item pickup separate from the residential garbage pickup. You may place a request by completing an online form 24/7, by calling sanitation department 8 to 5, or by leaving a voicemail after hours > please indicate the address and location on the property - curb or alley (brush and debris must be placed curbside if your trash is picked up curbside). Brush and Bulky Item Pickup Request - E-form link

17. I cleaned out my storage unit, will you pick up my items left?

This service is not available to: Commercial Customers, Apartments, Schools, Churches, Evictions, or Storage Units.

18. What department receives complaints of public nuisance due to trash, open storage, dillapidated buildings, tall grass & excessive vegetation?

The Code Compliance Group of the Development Services Department receives these complaints. Call 325-646-5331 to report the offense. Be sure to request the case number for future reference.