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1. Does the bulky item crew pick up old tires that have been dumped in my alley.

As a general rule the sanitation department does not pickup tires.  You may take them to the landfill or recycling center for disposal, or take them to the annual City wide cleanup held  under the Austin Avenue Overpass for free disposal.   Call 325-641-8832 for more information. 

2. Do you pick up brush in the Lake Brownwood area?

No, we only pickup within Brownwood city limits.  Brush from the lake can be taken to the City recycling center at 6800 FM 45 S.,  just make sure it is covered with a tarp when you bring it in. Proof of residency is also required.

3. Are Brush and Bulky items picked up at the same time that my trash container is emptied?

We have a brush and debris crew that attends to your brush/bulky item pickup separate from the residential garbage pickup.  You may request a brush and bulky item pickup  by completing an online form 24/7,  or by calling Solid Waste Department at 325-643-4200. > please indicate the address and location on the property (curb or alley).  Brush and Bulky items must be placed curbside if your trash is picked up curbside.

4. Can you pick up bulky items off my porch?

No, City employees are not permitted to go on private property to collect items for disposal. 

5. I cleand out my storage unit, will you pick up my items left?

This service is not available to commercial customers (business offices, apartments, schools, churches, evictions, or storage units). 

6. How should I place my items for pick up?

Waste shall be stacked away from mail boxes, fences, poles, cars, and low hanging wires.

7. Can I just put all my items in a pile for pick up?

Items to be collected must be segregated according to type; brush, furniture or metals. Mixed piles will not be collected.

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1. What building codes has the city of Brownwood adopted?

The City of Brownwood has adopted the following codes: - 2015 International Building Code - 2015 International Residential Code - 2015 International Plumbing Code - 2015 International Fuel Gas Code - 2015 International Mechanical (HVAC) Code - 2017 National Electric Code - 2015 International Fire Code - 2015 International Energy Conservation Code - 2015 International Property Maintenance Code - 2015 International Existing Building Code

2. Do I need permits?

In general permits and the resulting inspections are required for work including: foundation, framing and structural roofing members; room additions; new or replaced doors, windows, sheet rock, electrical wiring, water, sewer and gas piping, installing a fence taller than 6’, building a driveway, installing a pre-fabricated storage building.

3. When is a permit not required?

Permits and inspections are not required for painting and the replacement of non-structural roof covering; e.g., shingles, asphalt.

4. Do I need a fence permit?

Permits for fences less than 6’ in height are not required. The height of the fence is limited to 4’ in the front yard and cannot interfere with traffic sight distances at corners.

5. Can I do my own electrical, plumbing and mechanical work?

State law only allows licensed tradesmen to perform this work with permits secured from the City with the only exception being that Homesteaders living in the residence are allowed to perform the work with appropriate permits and inspections.

6. Do I need a business license?

No, you do not need a business license. However, a Certificate of Occupancy may be required. Please call to discuss your particular circumstances.

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1. Why was the can right next to mine emptied but mine was not?

The commercial division offers collection from one to six times per week. The neighboring business may have requested a different pickup day or may be paying for more or less pickups than you.   All commercial cans should be labeled with the pickup days. For example: M/TH = Monday and Thursday.

2. How often will my trash be picked up?

Commercial customers are offered pickup any where from 1 - 6 times per week. To qualify for Saturday pickup you must be paying for 4 pickups per week.

3. I would like a one time extra pick up for my commercial dumpster, Can this be done?

A special pick up can be requested by calling the Sanitation Department at 325-643-4200 (we call this a Hotshot). The fee is based on a prorated charge for dumpster pickup or $50.00 per dumpster emptied, whichever is greater. There must be someone there to authorize and sign a ticket before the driver can perform the hotshot.

4. My commercial dumpster smells awful, can I get it deodorized? Is there a fee?

There is a $36.00 fee for each dumpster that is deodorized. You may make a request by calling the sanitation department at 325-643-4200.

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1. Is my business an "essential service"?

There are 17 sectors that are considered “essential service” under Texas Executive Order GA-14.

Follow this link for steps to determine whether your business is an “essential service” as defined by Texas Executive Order GA-14.

2. When is the new stay at home order in effect?

Effective 11:59 PM March 27th until 11:59 PM April 30th

3. When can I leave my house?

Citizens should stay home unless they have an essential need to get out, for example: 

• Going to work 
• Going to purchase items you need for their household (related to food, shelter or clothing) 
• Going to the doctor or healthcare related activities  
• Going to mental health or religious activities  
  
  
  

4. Is a mask or face covering recommended?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

See the tutorial and how to make a home made mask at www.brownwoodtexas.gov/cdcmask

5. Can I go to the park?

City playscapes and park equipment are closed.

City parks are open, but people must observe social distancing and limit groups to 10 or less people at all times.

 Green space and walking trails are open for use. 

6. Can I walk or run in my neighborhood?

Yes, but observe social distancing and limit groups to 10 or less people at all times.

7. If I am sick, do I have to stay home?

Yes. If you have any signs of COVID-19 (fever, shortness of breath, cough) then you must stay home until you no longer have fever for 72 hours, AND your symptoms have improved, AND 14 days have passed since you first had symptoms. These are based on CDC guidelines. 

8. If a member of my household or I have been diagnosed with COVID-19, can we leave our house?

No. No one may leave the house for 14 days unless going to seek medical care. 

9. What businesses have to close?

Entertainment businesses (game rooms, movies, bowling, and related businesses) 

Non-health related personal services (hair salons, hair stylists, barbershops, beauty shops, nail salons, tattoo shops, piercing businesses, and any services requiring close personal contact) 

10. What does this mean for businesses that stay open?

Take necessary action to have social distancing for employees and customers. 

Take the necessary steps to sanitize the workplace for employees and customers. 

Monitor the health of employees regularly. 

Employees with a temperature of more than 99.9 must be sent home and follow the stay at home order regarding sickness. 

11. Does this close down churches or religious gatherings?

No, but clergy and church leaders are encouraged to follow best practices to prevent the spread of COVID-19. 

12. What business resources are currently available?

The Brownwood Municipal Development District has created a consolidated resource guide include federal, state, and other aid available here. 

13. What are the symptoms of COVID19?

The following symptoms may occur 2-14 days after exposure

• Fever
• Cough, usually not productive
• Shortness of breath, or chest pain

14. Who should be tested?

Per CDC not everyone needs to be tested for COVID-19. This information might help in making decisions about seeking care or testing.

• Most people have mild illness and are able to recover at home.
• There is no treatment specifically approved for this virus.
• Testing results may be helpful to inform decision making about who you come in contact with.

Please see https://www.cdc.gov/coronavirus/2019-ncov/symptoms-testing/testing.html for more information from the CDC.

15. When should a test be considered?

• If you have fever or cough or shortness of breath AND close contact with a lab confirmed COVID-19 person within 14 days of symptom onset.
• If you have fever AND cough or shortness of breath AND have travel from an area affected by COVID-19 within 14 days of symptom onset OR have risk factor that put you at high risk (65 or older, have a chronic Medical condition or are immunocompromised).
• If you have fever and cough or shortness of breath requiring hospitalization AND no know etiology.

16. Who is at higher risk of severe illness?

• Over age 60
• Some chronic medical conditions
  • Heart disease
  • Lung disease including asthma
  • Kidney disease
  • Diabetes
  • Immunocompromised such as cancer or autoimmune disease

17. How do I ask about getting a test?

• If you meet the criteria above call your medical care provider or the COVID-19 hotline for a screening.
• After screening criteria has been completed and prioritized a swab could be scheduled through your health care provider.
• Testing submitted through the Department of State Health Services labs must meet the guidelines and prioritization screening before being submitted.
• Testing submitted through private labs may have different criteria.

18. How do I seek medical care?

• Call you health care provider before you arrive at their office.
• If you do not have a health care provider there are several clinics who could see you but remember to call first.

19. When should I seek emergency medical attention?

• Severe difficulty breathing or shortness of breath
• Persistent pain or pressure in the chest
• New confusion or difficulty to arouse
• Bluish lips or face.
• Call the ER before you arrive or if calling an ambulance, please tell the dispatch you have these symptoms so health care workers can protect themselves.

20. How is the virus spread?

• Spread occurs from person to person who are in contact with each other closer than 6 feet via respiratory droplets produced when an infected person coughs or sneezes.
• Droplets can land in the mouth or nose of people who are nearby or possibly inhaled into the lungs.
• Droplet can be on common surfaces where droplets feel. The virus can be washed from hands with hand washing and removed from surfaces with disinfecting cleaners.

21. How do I protect myself?

• Wash your hands often for at least 20 seconds with warm water and soap especially after being in a public place or blowing your nose, coughing or sneezing.
• If soap is not available use hand sanitizer.
• Sneeze into a tissue and toss in the trash, then wash your hands
• Avoid touching your eyes, nose and mouth with unwashed hands.
• Maintain social distancing. Stay at lease 6 feet apart from others in public.
• Limit close personal contact with others in public.

22. Are masks recommended to prevent COVID-19?

CDC recommends wearing cloth face coverings in public settings where other social distancing measures are difficult to maintain (e.g., grocery stores and pharmacies), especially in areas of significant community-based transmission.

23. How can I clean and disinfect my surroundings and laundry?

• Wear gloves when possible when cleaning
• Clean and disinfect frequently touched surfaces such as tables, doorknobs, light switches, countertops, handles, phones, keyboards, toilets, faucets and sinks.
• If surfaces are dirty, clean them with detergent or soap and water before disinfecting. You can use most household disinfectants to disinfect, CDC has a 7-page list of cleaners on their website.
• Lysol or Clorox cleaners are preferred. Items such as baby wipes will not kill the virus.
• A bleach solution of 1/3 cup bleach per gallon of water or 4 teaspoons bleach per quart of water may also be used.
• For clothing, use the warmest water and launder as labeled.

24. Who should monitor or self-isolate?

• People who have traveled to areas know to have COVID-19, should self-isolate and monitor their temperature twice daily.
• If you have had contact with a lab confirmed case of COVID-19, you must self-isolate and monitor temperature twice daily.

25. Am I at risk for COVID-19 from a package or products shipped from China?

• Currently, there is no evidence to support the transmission of COVID-19 associated with imported goods.

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1. What department receives complaints of public nuisance due to trash, open storage, dillapidated buildings, tall grass & excessive vegetation?

The Code Compliance Group of the Development Services Department receives these complaints. Call 325-646-5331 to report the offense. Be sure to request the case number for future reference.

2. What is “open storage”?

Open storage refers to the storage of items normally kept within a structure (appliances, building materials, furniture, mattresses, etc…) and items in such disrepair they cannot be used for the designed purpose (old travel trailers, rotted lawn furniture) and/or trash in open view.

3. Will I be required to give my name or testify in a property code violation I report?

Individuals reporting Property Code Violations are generally not asked to testify or even give their name. A property code violation is visible to the investigating Code Compliance Officer so unlike a crime whose evidence is the occurrence of a past event requiring witnesses to prove the Officer will file the complaint based on their own observations.

4. When did the city of Brownwood adopt Zoning Codes?

In 1950 the City of Brownwood enacted the Zoning Code (Chapter 98 of the City Code of Ordinances) which identifies areas of land used for commercial, industrial and residential purposes. The Zoning Code addresses many activities that are authorized and construction types that can be used. Please call to ask questions about your particular circumstances.

5. What is a sub-standard structure?

Chapter 26 of the City Code of Ordinances defines a sub-standard building as a structure having one or more structural, electrical, plumbing, weatherproofing deficiencies to an extent the structure is not safe. The owner of such a structure may be subject to action by the Building and Standards Commission which can assess Civil Penalties and order abatement at the owner’s expense up to and including demolition of the structure and clearing of the land.

6. How many dogs or cats can I have?

The City Ordinances allow a total of 4 dogs or cats in any combination.

7. Can I keep cows, llamas, chickens or other farm animals at my residence?

The Zoning Code allows for some animals in some locations but there are limits to the number of animals relative to the available, “free-roaming” space and requirements for shelter/containment and distances from adjacent properties. Call to check before you bring such an animal into the City Limits.

8. Can I keep a pig as a pet?

Chapter 14 of the City Code of Ordinances does not allow for any swine animals to be kept within the City Limits. This includes so-called mini-pigs, Julian pigs and pet pigs.

9. Can a code compliance officer issue a citation?

In general Code Compliance Officers will seek alternatives to such action. However, Code Compliance Officers are authorized to issue citations requiring persons to appear at Municipal Court to answer for offenses. The Code Compliance Officer may also choose to file charges with the Court which will then notify the person charged with an offense. Repeat offenders may expect citation or summons to court.

10. Should my house or commercial building have address numbers?

Yes, your house or commercial building should have address numbers. In order to assist fire, police and ambulances the City Code of Ordinances requires structures to display 4” tall numbers visible from the street in a color contrasting with the mounting surface.

11. Can I operate a business out of my home?

In some instances, this is allowed. However, there are limitations as to the type, signs more than 1 square foot are not allowed, no activity or storage suggesting the structure is used for anything except residential is permitted which includes customers coming to and from the property. Reference City of Brownwood Code of Ordinances “Home Occupations” section.

12. Can I get relief from the Zoning Ordinances?

The Zoning Board of Adjustment can be asked to grant Variances and Special Exceptions depending upon particular circumstances. One must submit an application for variance/special exception and pay a $150 non-refundable fee.

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1. Where can I report illegal dumping and other code violations?

Code violations in the City of Brownwood can be reported by calling 325-646-5775, or by filling out the following form. Code Enforcement Violaton Notification

2. Where do I go to set up water service?

Water Utilities are located at Brownwood City Hall, 501 Center Ave. 8-5 M-F. To set up new service, you will need a valid Drivers License, renter's agreement or resident information and the deposit for service.

3. What day is my trash picked up?

The City of Brownwood runs a rotating schedule, contact Sanitation at 325 643-4200 for information on your route.

4. Who do I contact about problems with my street?

The City of Brownwood street department handles road repair within Brownwood city limits.  A street repair work order can be placed by calling 325 643-4200, or online. 

5. Where can I get a copy of an Accident Report?

Contact the Brownwood Police Department, Records Division at 325 646-6862 M-F 7:00 AM - 4:30 PM for information on Crash Reports.

6. Where can I go for immunizations for school or travel?

The Brownwood/Brown County Health Department offers a variety of immunizations through several programs such as Texas Vaccines for Children (TVFC), Medicaid, CHiPS, and private vaccines. Several other health services are also provided. Contact the Brownwood/Brown County Health Department at 325 646-0554.

7. How can I rent a pavilion at a park for a party?

The City of Brownwood Parks Department rents the coliseum, rooms at the Lehnis Train Museum, pavilions, and other facilities for birthdays, weddings, any celebration gathering. Contact the Parks Department at 325 646-3586 for reservations.

8. How I dispose of a deceased pet?

To dispose of deceased pet or report a dead animal please call Animal Control at 325-646-2525. To assist with this process please report a specific location or landmark. Animal Control

9. Where do I dispose of old tires?

The landfill will accepts sliced or shredded tires @ a charge of $40.00 per ton, and the recycling center will accept tires. Call the landfill for more information at 325-646-6574, and the recycling center at 325-641-8832.

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1. Can I live in my travel trailer?

The only location travel trailers can be lived in is within a Recreational Vehicle Park.

2. Is my water dangerous?

The City of Brownwood ensures water meets the State Standards for potable drinking water. Sometimes water systems draw water into the mains from other sources such as water sprinkler systems, doctor’s offices, mortuaries, water hoses laying on the ground or in a livestock watering tank. The City seeks to eliminate such “cross contamination” sources by requiring plumbing permits be issued and inspected by State Licensed Plumbing Inspectors.

3. What is excessive vegetation?

Excessive vegetation is defined as grass, weeds and other plant growth which is more than 12” tall or causes hazard due to fire or is a harborage for insects, snakes and other vermin.

4. Who is responsible for mowing the alley and area between curb and property line?

The adjacent property owner is responsible for maintaining these areas.

5. Do I need a permit to host a garage sale?

A garage sale is identified as a sale of unwanted items from a residential property held a couple of times a year for no more than a couple of days. A permit is not required for such activity. Note that sales cannot be permanent, frequent and goods cannot be stored outside.

6. Can I post signs for my garage sale or other event?

Both State Law and City Ordinances prohibit the placement of signs on Utility Poles or in City Right of Way. City Staff will remove and dispose of any found.
Most other signs require a permit be issued or placed in specific locations on private property. Please call Development Services at 325-646-5331 to discuss your particular circumstances.

7. Can I keep a junked vehicle?

State Law and City Ordinances declare junked vehicles to be a public nuisance and subject to abatement in accordance with the Texas Litter Abatement Act. Junked vehicles are vehicles which are wrecked and or dismantled, do not have current registration or inspection and have been parked in plain sight on private property for more than 30 days or a public street for more than 3 days. Such vehicles may be seized as a result of legal, due process.

8. Can I park a vehicle in the front yard?

Yes, you may park a vehicle in the front yard unless it kills the grass, causes dust and/or mud to be blown about or tracked onto pubic streets.

9. Can I park a vehicle on the sidewalk or straddling the curb?

No, you may not park a vehicle on the sidewalk or straddling the curb. It is against both State Law and City Ordinance to park on a sidewalk.

10. Can I park my semi-tractor truck and trailer, RV, travel or utility trailer on a residential street?

The parking of any over sized vehicle or any type of trailer on a street in a zone designated for residential use is prohibited.

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1. Can anyone use the landfill?

Yes. Being a resident of the City of Brownwood is not a requirement to use the city landfill.

2. Do I have to weigh in and out at the Landfill?

Yes, it is required that all vehicles be weighed in at the scale house upon arrival, then again on departure in order to get the weight without the load. Through this weighing process, the daily incoming waste tonnage can be calculated and listed in databases for record keeping.

3. Do I have to pay in order to use the landfill? Even if I bring my water bill?

Yes! Everyone that uses our facility is charged. Fee's vary according to where you reside and what you are bringing in. See our current rate ordinance no.14-16 for rates. Fee's are subject to change.

RATE ORDINANCE

4. What forms of payment does the Landfill accept?

We accept cash, check, Master card or Visa.

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1. How will this project be funded?

The construction project will primarily be funded by existing Brownwood Municipal Development District economic development sales tax. The BMDD intends to allocate $7 million in cash reserves for the initial phases of the project.  Since this will be a multi-year construction project, the BMDD will be able to expense part of this project over two fiscal years as well.  If any financing is required to complete the project, the City may borrow funds that the BMDD will pay the debt service on through subsequent fiscal year budgets.  There is also $350,000 in Community Development Block Grant funds that will be allocated to the project. 

2. Is this going to lead to a property tax rate increase?

No. The City of Brownwood FY 20/21 adopted budget is based upon the No-New-Revenue tax rate of $.7448 per $100 valuation. It is a reduction of 4.21¢ or 5.4% and is the lowest tax rate since 1996.

The City of Brownwood has proactively worked to bring this multipurpose event center project without growing the City’s budget. 

3. How is the City of Brownwood paying for this project?

The Event Center project is being funded by the Brownwood Municipal Development District through their economic development sales tax funds.

4. What is the timeline for the completion of the Event Center?

 The project is anticipated to take 18-24 months to complete.

5. Will the other City facilities still be available to rent once the new facility is complete?

Yes. The City will continue to operate and maintain the other City facilities including the Depot & Adam Street Community Center.   The Brownwood Coliseum will be managed and operated by Howard Payne University, but will be able to be rented by the pubic for events, subject to availability.

6. Will there be adequate parking for a event space of this size in the area?

Part of the allocated project funds will be used for the development of additional parking areas around the new Event Center with the potential to develop hundreds of new parking spaces.

7. Will the new Event Center have breakout rooms to facilitate small to mid-size conferences?

Yes. There will be up to 7 available breakout rooms of various sizes available in the new center to facilitate small to mid-size conferences. 

8. Will the new Event Center include any outdoor event space?

Yes. There will be multiple outdoor areas to host events, festivals, concerts, weddings and more.

9. Will there be areas usable for music or concerts in the new Event Center?

One of the major components of the space is the development of a covered stage/pavilion that can be rented and available for live musical performances of various sizes.

10. What is H.O.T. Funds?

Under Texas law, local Hotel Occupancy Tax (H.O.T.) revenue can be used only to directly promote tourism and the convention/hotel industry. This means the proceeds should be spent on projects or events that result in visitors or attendees staying overnight in the community, generating more hotel occupancy tax.

According to the Comptroller’s Data Analysis & Transparency Division, these categories include:

• the construction, maintenance and operation of a convention or visitor center;
• facilities and personnel for the registration of convention delegates;
• advertising and promotional programs to attract tourists;
• encouragement and promotion of the arts;
• historical restoration and preservation projects; 
• advertising to encourage tourists to visit historic sites and museums;
• signage directing the public to sights and attractions frequently visited by tourists; 
• certain transportation systems serving tourists and hotel guests;
• and, for certain cities,
• sporting events for which the majority of participants come from out of town;
• qualifying sports facilities that routinely host regional or national tournaments; and
• coliseums or multiuse facilities. 

11. Did the City consider new construction instead of redeveloping existing buildings?

After researching numerous event centers in cities across the state, City leadership decided to focus on preserving and redeveloping existing buildings in the Historic Depot Civic and Cultural Complex to embrace the rich history of the area, coordinate with existing meeting facilities, and reduce the cost of building from ground up.

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1. What are the hours that the pavilions can be rented.

Hours
The Camp Bowie Family Aquatic Center will open Sunday May 31st 2015 from 1 - 6 p.m. We will be offering 2 daily swim sessions and will also have extended hours on Tuesdays and Thursdays until 8 p.m. for family swim time.
Mondays - Closed
Tuesdays
Session 1 - 10:15 a.m. - 1:45 p.m.
Session 2 - 2:15 - 8 p.m.
Wednesdays
Session 1 - 10:15 a.m. - 1:45 p.m.
Session 2 - 2:15 p.m. - 5:45 p.m.
Thursdays
Session 1 - 10:15 a.m. - 1:45 p.m.
Session 2 - 2:15 - 8 p.m.
Fridays
Session 1 - 10:15 a.m. - 1:45 p.m.
Session 2 - 2:15 - 5:45 p.m.
Saturdays
Session 1 - 10:15 a.m. - 1:45 p.m.
Session 2 - 2:15 - 5:45 p.m.
Sundays - 1 - 6 p.m.

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1. What items are accepted at the Recycling center?

Follow link for a list of accepted items of call 325-641-8832 for additional information.

LINK

2. The item I want to recycle has a recycling symbol on it but you won’t accept it at your facility for recycling. Why?

As much as we would like to recycle every item that is brought to our facility, it comes down to a matter of market demand. We cannot collect and process materials if we have no one to buy them within a reasonable distance of our location. Also, if we include too much “Non grade” material mixed in with the recyclables that we do accept, then we risk getting an even lower price for our material or even losing buyers for the product that we do have.

3. Do my containers need to be clean when I bring them out?

Yes. For glass jars, glass bottles and plastic bottles, we do ask that you rinse and remove the lids. We also ask that you give your metal food cans a rinse to remove any food debris as well.

4. Can plastic bags be recycled with plastic bottles?

No. The plastic bottles will have to be removed from the plastic bags before being put into the designated dumpster. We do not recycle the plastic bags at our facility.

5. Can I recycle aluminum foil with the aluminum cans?

No. Because of the possibility of food contamination with the aluminum foil, we only accept aluminum beverage cans for recycling at our facility.

6. When do you have mulch for sale and will you load it for me?

We typically have mulch for sale all year round.

We will be glad to load the mulch for you providing we have enough staff and equipment available. Please call us before coming out so we can try to have staff and equipment on hand.

7. Can I just show up to get some mulch?

We ask that you please call ahead of time to make sure that we have the staff and the equipment to be able to get it loaded for you.

8. Do I have to take the refrigerant out of the refrigerator or freezer before I bring it to you?

No. We have certified staff members who will recover the refrigerant and dispose of it properly. However, we do ask that you remove all food, trash, loose shelving, and any drawers that may still be inside prior to bringing it to the recycling center.

9. What type of paint can I bring to the recycling center?

We accept latex paint with the original label for recycling. Paint must be from a residential source, and will not be accepted from a business or any other commercial source. Spray paint cans will be accepted for recycling also. There is also a 10 gallon limit on buckets of paint, and a 10 can limit on spray paint.

10. Will there be someone there to unload my recyclable items?

If we have someone available we can assist you, but be prepared to unload it yourself.

11. I am interested in the pulverized glass, does the recycling center provide containers for this?

Pulverized glass is available at no charge to the public upon availability, but at this time we do not provide containers. We do not have staff available to assist in loading so be prepared to load it yourself and please bring your own container.

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1. I placed a bag of trash beside my container; why wasn't it picked up?

We do not allow the drivers to get out of the truck to collect extra garbage placed beside the container. The routes are constructed so that the driver has very limited time between stops, this keeps the required number of trucks to a minimum. If we started collecting every extra bag on a route we would never make it to the end of the route. If you can catch the driver while he is there he will be glad to wait while you reload the can for him to empty. If you frequently have more trash than your cart will hold you can request a second cart.

2. How can I get an additional 96 gallon rollout cart for my residence?

If you currently have a roll-out garbage cart that you place curbside for Sanitation department to pick up twice a week. You may request a second cart by calling Utility Billing at (325) 646-9700 (deposit and additional rates apply).

3. How often will my trash be picked up?

The sanitation department collects solid waste once per week for residential alley dumpsters and twice per week for residential roll-out containers. Commercial customers are emptied from 1 to 6 times per week depending on what they are paying for.

4. What time will my curbside trash be collected on my designated day?

Specific times vary, but your garbage must be at the curb at 7:00 a.m. to ensure pick-up. Please leave your cart out until 3:30 p.m. regardless of the time the driver normally picks it up, to allow for back up drivers, vehicle break downs and unforeseen circumstances.

5. How do I know which cart belongs to me?

Every cart has a number on it, which is assigned to your address. If your cart goes missing and you have found one that you believe is yours, please call (325) 643-4200 to get the number for your cart to make sure it is the correct one.  

6. There is a dead animal near my home. Can I throw it in the dumpster?

Deceased Animal Disposal
To dispose of deceased pet or report a dead animal please call Animal Control  at 325-646-2525. To assist with this process please report a specific location or landmark.

The link below will take you to Animal Control's page. 

Animal Control

7. I am a new resident, how do I start sanitation services? Will I receive a roll-out cart?

If you live within Brownwood city limits or its extra territorial jurisdiction you may call the Utility Billing department at (325) 646-9700 to establish new service. The Utility Billing office is located at Brownwood City Hall, 501 Center Ave. 8-5 M-F. To set up new service, you will need a valid Drivers License, renter's agreement or resident information and the deposit for service. Once your request has been verified, a work order will be initiated and if you live in an area that is supplied with blue or green roll-out carts, a new cart along with instructional paperwork should be delivered to your home within a couple of days. If you do not receive a cart check your alley for dumpster access, if there are no dumpster within two houses call sanitation department to check for adequate quantity of dumpsters in the alley or to make sure that a work order was initiated to set a roll-out cart.

8. Where do I need to put my bulky items for pick up?

Items must be left at the curb if you have curbside solid waste pickup. Please do not place them on the ground right next to your dumpster as the driver will not be able to empty your trash can. Items may be placed in the alley ONLY if solid waste is collected from the alley. Please be aware of water or gas meter's when placing your items!

9. Who do i contact if my dumpster needs to be repaired?

Call the Solid Waste (sanitation) Department at 325-643-4200. Office hours are Monday thru Friday from 7:30 a.m. to 4:30 p.m. A voicemail may be left after hours. Please indicate the type of dumpster that needs repair (metal, black plastic, blue or green roll-out cart) and if commercial the name of the business.

10. Will you come out to Lake Brownwood to pick up my garbage?

The Lake Brownwood area is considered outside city limits. Here are a few options for you to try: Refuse collection and disposal services outside Brownwood city limits include: Waste Connections: 1-800-350-3024, Republic Services 1-800-374-4234,
Ace Disposal for large capacity container rental only: 1-325-646-8589

11. Can you pick up items off my porch?

City employees are not permitted to go on private property to collect items for disposal.

12. Who is responsible for mowing the alley and area between curb and property line?

The adjacent property owner is responsible for maintaining these areas.

13. Can I just put all my items in a pile for pick up?

Items to be collected must be segregated according to type; brush, furniture or metals. Mixed piles will not be collected.

14. What is going to happen when my trash pick up date falls on a holiday?

If your trash collection day falls on a holiday, your trash will be picked up that week on another day in order to continue providing convenient service and to avoid trash building up for an additional week. When your trash will be collected depends on the day of the week on which the holiday falls: Link:

2020-2021 Holiday Waste Collection Schedule

15. How should I place my items for pick up?

Waste shall be stacked away from mail boxes, fences, poles, cars, and low hanging wires.

16. Are Brush and Bulky items picked up at the same time that my trash container is emptied?

We have a brush and debris crew that attends to your brush/bulky item pickup separate from the residential garbage pickup. You may place a request by completing an online form 24/7, by calling sanitation department 8 to 5, or by leaving a voicemail after hours > please indicate the address and location on the property - curb or alley (brush and debris must be placed curbside if your trash is picked up curbside). Brush and Bulky Item Pickup Request - E-form link

17. I cleaned out my storage unit, will you pick up my items left?

This service is not available to: Commercial Customers, Apartments, Schools, Churches, Evictions, or Storage Units.

18. What department receives complaints of public nuisance due to trash, open storage, dillapidated buildings, tall grass & excessive vegetation?

The Code Compliance Group of the Development Services Department receives these complaints. Call 325-646-5331 to report the offense. Be sure to request the case number for future reference.

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1. What is the cost per meal?

The cost per meal is a suggested donation of $2.00 for seniors 60 and over. If you are visiting with a senior the required cost is $3.25.

2. Do you have to be a member to eat at the Senior Citizens Center?

We do not have memberships. We do have paperwork that has to be completed on each client over the age of 60.

3. Where is the food cooked?

We prepare all of the food here at our facility.

4. Do you deliver to the home-bound elderly, and what are the requirements?

Yes we do deliver to the home-bound elderly. The requirements are that you have to live inside the city limits of Brownwood, be home-bound, and meet qualifications. For more information give us a call.

5. Do you offer activities?

Yes we do. Please look at our calendar on the webpage and it will give you a listing of the many things we have going on monthly.

6. Do you rent the building?

Yes. For further information you can follow the link on our webpage.

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1. What do I need to set up service?

Answer

2. How much is deposit?

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1. Can I turn my water off myself?

If you have a personal cutoff installed at your residence, you may turn that cutoff off anytime you need to. If you do not have a personal cutoff installed, you will need to contact the City of Brownwood Water Dept to have your water turned off at the meter. Please do not get in the meter box. Someone is available 24/7 to turn your water off. Please call 325-646-6000 anytime you need this service.

2. Who do I call about a water main break?

325-646-6000 is the 24 hour number to report water problems.

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